Dr Bianca Bonita Crook
The Result Is Back. Who Owns It? Closing Results and Referral Loops
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Short course
Course type
1 hr + assessment
Study time
Online
Mode of learning
1 CPD Point
1 General CEU
Course overview
A result arrives after the ordering doctor has left, and everyone assumes someone else is reviewing it. Follow the record from test request to clinical action, patient contact, and documented closure.
This practical course separates receipt from review and a sent referral from achieved access. Build an ownership-and-backup map, a failed-contact escalation process, and a small audit for your own setting.
Accredited by The Colleges of Medicine of South Africa (CMSA).
Accreditation number: MDB014/086/11/2025. 1 General CEU.
This practical course separates receipt from review and a sent referral from achieved access. Build an ownership-and-backup map, a failed-contact escalation process, and a small audit for your own setting.
Accredited by The Colleges of Medicine of South Africa (CMSA).
Accreditation number: MDB014/086/11/2025. 1 General CEU.
Who is this course for?
South African GPs, locums and registered primary-care clinicians responsible for investigations and clinical handover.
Required qualification
MBChB or equivalent medical degree, with appropriate professional registration.
Course level
Intermediate
Develop your professional skills
Why choose this course?
Practise assigning responsibility for results, arranging backup when a clinician is absent and escalating failed patient contact. Build a practical ownership map and audit process to follow investigations and referrals through to documented closure.
ABOUT THE FACILITATOR
Dr Bianca Bonita Crook
10+
Location
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Course Lessons
Course developers & authors
Dr Bianca Bonita Crook
Facilitator
Dr Bianca Bonita Crook is a South African General Practitioner with more than 12 years of clinical experience across public and private healthcare sectors. She holds an MBChB degree, an Advanced Diploma in Aesthetic Medicine, and a Postgraduate Diploma in General Practice. As the owner and operator of a successful multidisciplinary private practice, she has extensive experience in patient care, practice management, medical ethics, communication, medico-legal risk management, and healthcare entrepreneurship. Dr Crook is passionate about supporting doctors in their transition to independent practice and has developed educational programmes focused on professional growth, resilience, and sustainable private-practice success.
Course developer
Dr Bianca Bonita Crook is a South African General Practitioner, educator, and healthcare entrepreneur with extensive experience across both public and private healthcare sectors.
She completed a Bachelor of Science in Human Life Sciences at Stellenbosch University (2007–2009) before obtaining her MBChB degree from Stellenbosch University (2010–2015). She completed her internship training at Groote Schuur Hospital (2016–2017) and community service at Red Cross War Memorial Children's Hospital (2018–2019), where she gained experience across a broad range of medical and paediatric disciplines.
Following community service, Dr Crook worked as a locum doctor before establishing her own private general practice in November 2019. As the owner and operator of a successful multidisciplinary private practice, she has firsthand experience in the clinical, operational, ethical, financial, communication, and medico-legal challenges associated with transitioning into independent practice.
Dr Crook has furthered her professional development through the completion of an Advanced Diploma in Aesthetic Medicine and a Postgraduate Diploma in General Practice. Her interests include medical education, professional development, healthcare systems, patient communication, practice management, and the integration of technology into modern healthcare.
Drawing on her own journey from medical student to private practitioner and practice owner, Dr Crook developed *From Government to Private: The Doctor's Transition Toolkit* to address a significant gap in medical training: preparing doctors not only to practise medicine, but to successfully navigate the realities of independent professional practice.
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Student testimonials
This is the best learning platform I found so far. I was pleasantly surprised with the possibilities.
This is the best learning platform I found so far. I was pleasantly surprised with the possibilities.
This is the best learning platform I found so far. I was pleasantly surprised with the possibilities.
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