Handling Difficult Patients and Situations
Course type
MicroCPD
Study time
<1 hour
CPD Points
1 Clinical
Price
R50 R40
MicroCPD Summary
This MicroCPD accredited courses looks at difficult patient encounters that are a daily reality for healthcare professionals (HCPs), impacting clinical care, staff well-being, and workplace efficiency. This MicroCPD equips doctors, nurses, pharmacists, and other HCPs with practical, evidence-based strategies to manage challenging interactions while maintaining professionalism, empathy, and ethical boundaries. Participants will learn how to de-escalate aggressive behaviour, communicate effectively, and implement structured conflict resolution techniques. The course also explores ethical considerations, self care strategies, and system-wide solutions to reduce stress and enhance patient outcomes.
MicroCPDs - fast, focused and packed with value

Available on mobile and web
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