Handling Difficult Patients and Situations

Course type

MicroCPD

Study time

<1 hour

CPD Points

1 Clinical

Price

R50 R40

MicroCPD Summary

This MicroCPD accredited courses looks at difficult patient encounters that are a daily reality for healthcare professionals (HCPs), impacting clinical care, staff well-being, and workplace efficiency. This MicroCPD equips doctors, nurses, pharmacists, and other HCPs with practical, evidence-based strategies to manage challenging interactions while maintaining professionalism, empathy, and ethical boundaries. Participants will learn how to de-escalate aggressive behaviour, communicate effectively, and implement structured conflict resolution techniques. The course also explores ethical considerations, self care strategies, and system-wide solutions to reduce stress and enhance patient outcomes.

MicroCPDs - fast, focused and packed with value

Certificate included

Upon successful completion of this MicroCPD, you will receive a certificate of completion from EMGuidance. CPD certificates will be submitted to the HPSCA for processing. Additionally, all certificates will be recorded and made available in the CPD Tracker, which can be accessed under the profile section for your convenience and record-keeping.

Available on mobile and web